Refund Policy Last Updated 3/20/17
ATM OPS LLC d/b/a Bitstop ("Bitstop” “ATM OPS LLC” ," "us," "we" or "our") and any other related entities] collectively referred to as “Bitstop” or “Bitstop Affiliates”, welcomes visitors (“You”, “Your”, “Customer”) to its online service (the “Service”). By using its Service you are agreeing to the following Refund Policy whether or not you are a registered Bitstop.co or Bitstop kiosk user/customer.
You must notify Bitstop’s Customer Service Department via e-mail to firstname.lastname@example.org within five (5) business days from the date that you place a purchase order with Bitstop and follow the instructions provided to you at that time. All refund requests received after this time period are not eligible for a refund.
Upon issuance of an order number following a purchase from Bitstop, you may not cancel the transaction. The transaction may only be offset at Bitstop’s current asking price.
If your purchase order is canceled by Bitstop – when, for example, a credit card or debit card company or bank declines or requests a refund for a transaction – you are responsible for any deficit between the price at which Bitstop sold you digital currency and the offsetting current asking price.
A five percent (5%) return fee applies to refunds under $100 or a 10% USD administrative fee for any orders over $100.00 (including, but not limited to, interchange fees, general credit refund transaction fees, processing fees, and address verification fees). Any and all market gains on refunds shall belong solely to Bitstop.
Without limiting any other legal or equitable rights and remedies that may be available to Bitstop, Bitstop may elect to apply any and/or all of your funds in its possession to satisfy your monetary obligations to Bitstop and/or may offset any obligations that Bitstop may have to you.
Timing of Refund
If your refund is approved, the refund will be credited back to you within thirty (30) days of approval.
Cancellation of Account
Bitstop reserves the right to cancel your account at any time and for any reason.
Incorporation by Reference
You agree that your use of this Service is subject to the Delivery Policy. Deliveries are subject to our delivery policy. As a condition of using the Service you agree to the terms of the Delivery Policy, as it may be changed from time to time. Bitstop Affiliates' Delivery Policy, which is incorporated here by reference, is located at https://bitstop.co/terms/delivery
Terms of Service
You agree that your use of this Service is subject to the Terms of Service. Bitstop Affiliates’ services are subject to Terms of Service. As a condition of using the Service you agree to the Terms of Service, as it may be changed from time to time. Bitstop Affiliates' Terms , which is incorporated here by reference, is located at https://bitstop.co/terms
You are fully responsible for all taxes.
Scams and Unspent Transaction Refund Policy
Bitstop customers are currently experiencing an increase in fraud schemes known as "phishing." The new phishing scams are using a combination of either Ebay or Craigslist (and similar websites) advertisements listing items for sale at significant discounts and Bitcoin as the only payment form in an attempt to steal your Bitcoin. DO NOT SEND YOUR BITCOIN TO THESE SCAMS! BITCOIN IS IRREVERSIBLE!!!
To help ensure that you do not become a victim of this fraud, please follow the instructions below:
- Never send Bitcoin as payment on Ebay, Craigslist or similar sites in exchange for any item such as but not limited to automobiles, boats, motorcycles, etc. especially if the items are heavily discounted.
- Do not send Bitcoin to anyone you do not know or to any company you have not done a reasonable amount of due diligence on.
- While at the Bitstop Kiosk, only scan the QR code of your Bitcoin public key address or any address in which you possess the private keys as well. Do not scan any other Bitcoin public key address.
PLEASE READ THE BELOW INFORMATION
We can only send the Bitcoin you purchase to the Bitcoin public key address you provide while physically at a Bitstop kiosk before we send the Bitcoin. If the address you provide is not one that you are in possession of the private keys as well, you’re in violation of our terms of service and this could result in a suspension of your account.
If you scan a Bitcoin public key address that is not yours and we send the Bitcoin to that address you are not eligible for a refund even if you want one thereafter.
DO NOT SEND BITCOIN AS PAYMENT FOR ANY ITEMS FOR PURCHASE ON EBAY OR CRAIGSLIST OR ANY AUCTION PEER TO PEER SERVICE SIMILAR TO THESE SITES. THEY MAY BE SCAMS OR PHISHING ATTACKS. BITCOIN IS IRRIVERSIBLE AND ONCE YOU SEND THE BITCOIN IT WILL BE IMPOSSIBLE TO GET IT BACK WITHOUT THE COOPERATION OF THE RECEPIENT YOU SENT THE BITCOIN TO.
WE RECOMMEND YOU DO CAREFUL DUE DILIGENCE FOR ANY PAYMENTS WITH BITCOIN IN EXCESS OF $100.
We are not responsible if you lost Bitcoin from phishing scams, hacks, accidental deleting of your Bitcoin by you or anyone else.
We can only refund unspent transactions.
8.2 Unspent Transaction Requirement For a Refund
We can only refund the Bitcoin if the Bitcoin we sent to you does not move from the original address you scanned while physically at the Bitstop kiosk and comes back to us from that public key address.
We can only refund your Bitcoin in accordance with our refund policy and terms of service.
You cannot spend or send the Bitcoin and get a refund thereafter. The Bitcoin must remain unspent in the address before the refund can occur.
Please note, if you have any questions regarding your transaction, please contact Bitstop by emailing us at email@example.com immediately so that it may be rectified accordingly.