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Law Enforcement Portal

Information for Law Enforcement Agencies.

Bitstop is committed to assisting federal, state, local, and international law enforcement agencies in the lawful investigation of fraud, scams, and other criminal activity.
  • Operating Entity
    ATM OPS Inc. d/b/a Bitstop
  • NMLS ID
    1833409
  • FinCEN MSB Registration
    On file with U.S. Treasury
  • Headquarters
    Coral Gables, Florida
For Officers in the Field

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01 / About

A regulated, non-custodial Bitcoin ATM operator.

Understanding our operating model is essential to scoping a successful investigation. Bitstop is a U.S.-licensed money services business (MSB) that operates a network of Bitcoin ATMs and licenses software to independent operators. Our platform is buy-only and non-custodial.

Important — Read First

Bitstop does not hold customer funds. When a customer purchases cryptocurrency at one of our ATMs, the digital assets are sent directly to a wallet address designated by the customer at the time of the transaction. Once the cryptocurrency leaves our wallet infrastructure, it is on the public blockchain and outside our custody and control.

This means Bitstop generally cannot reverse, freeze, or recover funds sent to a third-party wallet, including a wallet controlled by a fraud or scam perpetrator. We can, however, provide records that may aid your investigation pursuant to valid legal process.

02 / Scope of Available Records

What we can — and cannot — provide.

The categories below summarize the records typically available in response to a properly served subpoena, court order, or search warrant. Specific availability depends on the customer, transaction date, and machine.

What we can provide

  • Customer KYC records
  • Transaction history
  • Beneficiary wallet addresses
  • Machine location data
  • Selfie / ID images
  • Account communications

What we canot provide

  • Recovery of transferred funds
  • Custody of customer wallets
  • Continuous video surveillance
  • Information without legal process
  • Sell-side or peer-to-peer activity
  • Off-chain tracing of beneficiary wallets
03 / Submitting Legal Process

How to submit a subpoena, court order, or search warrant.

To minimize delays, please follow the steps below. Requests submitted through unofficial channels or that lack the required information may be returned for clarification.
i.
Issue valid process
Subpoena, court order, or search warrant from a court of competent jurisdiction in the United States.
ii.
Identify the subject
Provide identifiers such as full name, phone number, email, transaction hash, machine ID, or session ID — the more specific, the faster.
iii.
Specify date range
Narrow your request to a defined time window. Open-ended requests slow review and may be objected to as overbroad.
iv.
Serve via approved method
Email a PDF to legal@bitstop.co from a verifiable agency address, or serve by mail to the registered agent below.
04 / Service of Process

Where to serve legal process.

Bitstop accepts service of legal process by email and by mail. Service by email is preferred for routine subpoenas; service of original process should be directed to our registered agent.
PREFERRED — ELECTRONIC SERVICE
Email Submission

legal@bitstop.co
Subject line: [Agency] – [Case No.] – Subpoena

PDF attachments only. Encrypted email is supported on request. Acknowledgement of receipt typically within one (1) business day.

SERVICE BY MAIL
Registered Agent

ATM OPS Inc. d/b/a Bitstop
1541 Sunset Dr
STE 202
Coral Gables, FL 33143

Please confirm registered agent details on the Florida Division of Corporations website (Sunbiz) prior to service.

05 / Emergency Disclosure Requests

When there is an imminent threat to life.

Bitstop will, in good faith, disclose information without legal process where we reasonably believe an emergency involving the danger of death or serious physical injury to any person requires such disclosure without delay, consistent with applicable law.

Emergency Submission Requirements

Submit an Emergency Disclosure Request (EDR) to emergency@bitstop.co on official agency letterhead, signed by a sworn officer. Include: (1) the nature of the emergency and threat to life; (2) the identifiers needed to locate the records (name, phone, transaction hash, etc.); (3) the specific information sought; and (4) a direct callback number for verification.

EDR submissions are reviewed by our compliance and legal team on a 24/7 basis. Misuse of the EDR channel for non-emergency requests may be reported to the requesting agency.

06 / Investigative Background

Hosted vs. unhosted wallets.

Bitstop will, in good faith, disclose information without legal process where we reasonably believe an emergency involving the danger of death or serious physical injury to any person requires such disclosure without delay, consistent with applicable law.
ATTRIBUTE HOSTED WALLET UNHOSTED WALLET
Custody Held by a third-party platform (e.g., a centralized exchange). Self-custodial; the user controls the private keys directly.
KYC of Owner Typically collected by the host platform and obtainable via subpoena to that platform. Generally unavailable. The wallet owner cannot be identified from the address alone.
Investigative Path Issue legal process to the hosting platform once identified through blockchain analytics. Trace on-chain to a hosted off-ramp or service that has KYC information.
Bitstop’s Role Bitstop sends the customer’s purchased asset directly to whichever wallet address the customer designates at the kiosk. We do not validate or identify the owner of beneficiary wallets.
07 / Expectations

Response times.

Bitstop strives to respond promptly while ensuring the integrity of our review process. Response times depend on the volume of records requested and the specificity of the request.
ACKNOWLEDGEMENT
1 business day

We will confirm receipt of your subpoena and assign a reference number for the matter.

STANDARD SUBPOENA RESPONSE
10–15 business days

Records production for routine, narrowly-scoped subpoenas. Complex or broad requests may require additional time.

08 / Frequently Asked Questions

Common questions from investigators.

Can Bitstop block or freeze a transaction in progress?

In limited circumstances, where a transaction has not yet been broadcast to the blockchain and our compliance team is alerted in real time, we may be able to halt it. Once a transaction is broadcast, it is irreversible. If you believe a victim is at a kiosk now, contact emergency@bitstop.co immediately.

Do you accept subpoenas from foreign law enforcement agencies?
Records sought by foreign agencies should generally be requested through a Mutual Legal Assistance Treaty (MLAT) or letters rogatory, processed through the U.S. Department of Justice. We are happy to coordinate once valid U.S. legal process has been issued.
Can you provide records for a transaction conducted at a third-party operator’s machine?
Bitstop licenses software to independent operators who own and run their own machines. For transactions on those machines, KYC records may be held by the operator rather than Bitstop. We will route your request appropriately or identify the correct operator on receipt.
Will Bitstop notify the customer that a subpoena has been received?
Bitstop generally complies with the notification provisions in the Stored Communications Act and analogous laws. If your subpoena or order includes a non-disclosure provision or you require a delay in notification, please specify this in your cover letter and cite the legal authority.
What blockchain analytics tools does Bitstop use?
Bitstop maintains relationships with leading blockchain analytics providers as part of our BSA/AML program. Specific tooling and findings are confidential and not part of standard subpoena production, but we are happy to coordinate where investigative cooperation is helpful.
Are there fees for producing records?
Bitstop reserves the right to seek reimbursement of reasonable costs of compliance for unduly burdensome requests, consistent with applicable law. Routine, narrowly-tailored subpoenas are typically produced without charge.

Licensed
Registered
Examined

  • LEGAL ENTITY
    ATM OPS Inc. d/b/a Bitstop
  • FINCEN REGISTRATION

    Money Services Business

  • BSA / AML PROGRAM
    Risk-Based, Independently Tested
  • NMLS ID
    1833409
  • STATE LICENSING
    Multi-State MTL Holder
  • OFAC SCREENING
    Real-Time Sanctions Screening

Disclaimer: This page is provided for informational purposes only to assist law enforcement agencies in understanding Bitstop’s records production process. It does not constitute legal advice and does not waive any objections, privileges, or other rights of Bitstop, ATM OPS Inc., its customers, or third parties. The information available, the format of production, and applicable response times are subject to change without notice. Service of legal process by email is accepted as a courtesy where indicated and does not constitute consent to alternative service for any other purpose.