Bitstop takes fraud prevention seriously — both to protect customers and to maintain the highest standards of compliance as a federally registered Money Services Business (MSB) with FinCEN, NMLS ID 1833409.
Every Bitstop ATM displays fraud warning screens before and during transactions. These screens are specifically designed to interrupt transactions that match common fraud patterns — for example, warnings about government impersonation scams, utility shutoff scams, and romance scams. These can't be dismissed without actively acknowledging the message, creating a friction point that research shows reduces scam completions significantly.
Bitstop's compliance team monitors transactions in real time. Unusual patterns — such as large same-day transactions, repeated trips to the same machine, or transactions that match fraud intelligence reports — trigger review. Our team may call customers directly to confirm a transaction is legitimate before it processes.
Bitstop is licensed in every state where it operates and adheres strictly to Bank Secrecy Act (BSA) requirements, including Know Your Customer (KYC) identity verification and transaction reporting. If you believe you've been the victim of a scam involving a Bitstop ATM, contact us immediately at (855) 524-8786 or support@bitstop.co. You can also file a report with the FTC at reportfraud.ftc.gov.
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