If a Bitstop ATM isn't responding or appears out of service, there are quick ways to continue your purchase and report the issue.
The fastest option is to find another machine nearby. The Bitstop locator at bitstop.co/locations shows an interactive map and full list of locations, searchable by your current location, ZIP code, or city, with hours, directions, and supported transaction types so you can confirm a machine is open before you go.
Reporting an offline machine helps the team restore service. To report one, contact Bitstop support at support@bitstop.co or (855) 524-8786 and provide the full address of the ATM location, a description of the issue, and any supporting photos or video. The team will investigate and dispatch a technician if needed.
Need help? Bitstop support is available 24/7 at (855) 524-8786 or support@bitstop.co.
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