After you complete a purchase at a Bitstop ATM, your crypto is sent to the wallet address you scanned. It usually appears in your wallet within a few minutes as pending, and fully confirms within about 10–30 minutes depending on network activity.
Every purchase generates a receipt, printed at the machine and sent by text, that includes your transaction ID (TXID). You can paste this TXID into any public blockchain explorer, such as mempool.space for Bitcoin, to see the live status of your transaction on the network.
If your wallet shows nothing after 30 minutes, first confirm you scanned the correct receive address (not a send or payment QR code). Crypto sent to the address you scanned goes to that wallet; Bitstop cannot redirect a confirmed blockchain transaction.
If more than a couple of hours pass with no sign of the transaction in your wallet or on the blockchain, contact Bitstop support 24/7 at (855) 524-8786 or support@bitstop.co with your receipt or TXID ready.
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